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Hosting
-Starting as low as 5.99$/month!
Design
-Low Prices, great quality.
Turnkey Packages.
Domains
-Low prices! $8.49/yr.!
Marketing
-Search engine submissions, traffic packages,
banner impressions campaign at wholesale prices!
resources
-The best webmaster resources
around!
Contact
Us
FAQ
Order
Privacy Policy
Acceptable Use Policy
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Frequently
Asked Questions
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Pre-Sales
Questions
- Is
there a minimum time contract/commitment?
Not at all. You can also cancel at any time. (see the Acceptable
Use Policy for policies regarding this).
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- How
soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the
order in which they are received. Your site can be uploaded to
our servers immediately after receiving the welcome email, which
will contain the IP address for your account. In fact, we recommend
that clients start uploading their site as soon as possible after
setup is complete, so that once domain transfer is completed,
the site will be available for use by your visitors.
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- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site
is available for you to update.
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- Can
you register a domain name for me? Can you set up domains other
than .com, .org, and .net?
We can register .com, .org, and .net names for $20 per year, with
you as the registrant.
We can assist with registering other domains, as well (fees for
registering other domains will vary by country). Please contact
our sales department if you require assistance in registering
other domain types.
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- Do
you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a Media-discounters.com,
you are not completely satisfied with any of our services, we
will cancel your account and refund your money for that month's
service.
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- I
see some hosts offering "unlimited bandwidth". Why don't you offer
this?
Technically speaking, there is no such thing as "unlimited bandwidth".
Someone has to pay for the traffic somewhere - and if you check
the fine print of some service agreements from companies who claim
to offer unlimited bandwidth, you'll probably find that they do
charge for traffic over a certain amount. We dispense with the
fine print.
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- Do
you host adult sites, warez sites or sites containing illegal
material?
No. Please see our Acceptable Use Policy
for policies regarding this.
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- Is
my site backed up and how often?
Backups are done daily on all servers. A daily, weekly, and monthly
backup is kept of site contents (including email) as well as important
system configuration files and mySQL databases.
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- How
fast are your connections?
Our servers are located in the Network Access Corporation (NAC)
Network Operations Center (NOC) in New Jersey. The network is
monitored around the clock. NAC offers 15 diverse OC3 and DS3
connections to multiple backbones.
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- What
are your server specifications?
Current servers are dual 1 GHz Pentium III machines with 1 Gb
of RAM and 18 Gb SCSI drives.
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Technical
Questions
- I
changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 15 characters.
If you entered a password longer than 15 characters please try
entering the first 15 characters when logging into your control
panel.
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to top]
- How
do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail
(POP3) server:
yourdomain.com
Outgoing mail (SMTP) server:
yourdomain.com
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- I
want to get started right away, but my domain name hasn't transferred/isn't
in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client
to the IP address you were asssigned when you opened your account.
After your domain is fully propagated through the system, you
can upload to ftp.yourdomain.com.
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- Do
you have a secure certificate that I can use?
Yes, or you can use your own. Please contact us for instructions
for using the server wide secure certificate.
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- What
is the path to perl?
#!/usr/local/bin/perl
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- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located
under the www folder, for your domain. Be sure to follow the instructioins
for the script you are uploading regarding setting permissions
on the files and folders you create, as they vary from script
to script
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- I
uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html, has
not been replaced by another index page, then anyone going to
domainname.com will still see that page instead of some other
home page. This is the order in which the web server looks for
a page to put up as the "home" page: default.htm index.phtml index.pht
index.cgi index.shtml index.html welcome.cgi welcome.html index.htm
Just delete the index.hmtl file and anything after it in this
list will then come up automatically. Notice that "home.html"
is NOT on the list and so will not show up as your home page.
You would need to rename it.
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Account
and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new
plan. There is no set up fee for upgrading.
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to top]
- How
can I change my account or billing information?
Just submit a form, as if you were purchasing a hosting package
and put "Account Information Update in the message box
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- What
happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $4 per gigabyte
per month.
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- What
is the cost for additional features?
You can add additional features to the plan that you signed up
for. Below are the rates for some commonly added features.
Disk space
- $4 per 20MB per month.
POP 3 email
address - $2 per address per month. If you need multiple addresses
added please contact us for bulk rates.
Bandwidth -
$5 per gigabyte per month
Domain parking
- no charge
Additional
MySQL databases - $4 per month per database
Pointed domains
- one time $8 set up fee for each pointed domain after the first
three.
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- How
do I cancel my account?
You can cancel your account at any time by sending email to sales@media-discounters.com.
There are no cancellation fees, and no notice is required. Any
fees paid to that point (unless cancellation is made within 30
days of opening the account) are non-refundable. Please see our
Acceptable Use Policy for further information.
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